Terms of service

DISTANCE SALES AGREEMENT AND PRE-CONTRACTUAL INFORMATION

This Distance Sales Agreement is concluded electronically between the parties below in accordance with the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, as amended effective 1 January 2026.

The pre-contractual information in this text forms an integral part of the agreement under Article 5(2) of the Distance Contracts Regulation and cannot be changed unless the parties expressly agree otherwise.

1. PARTIES

BUYER (Consumer): The person purchasing and receiving the product. (Referred to as "BUYER".)

SELLER: Cemira – Merih Tığlı

Address: Gökkuşağı Mah. 1209. Sok. No: 15/6 Çankaya / Ankara

Phone: 0532 437 24 46

E-mail: satis@cemira.com.tr

Tax office: Başkent · Tax ID: 8430149688

(Referred to as "SELLER".)

By accepting this Agreement, the BUYER acknowledges that, upon confirming the order, they undertake the obligation to pay the product price and any additional charges such as shipping and taxes.

2. DEFINITIONS

  • LAW: Consumer Protection Law No. 6502
  • REGULATION: Distance Contracts Regulation (Official Gazette: 27.11.2014/29188; last amended OG: 24.05.2025/32909, effective 01.01.2026)
  • SELLER: The person offering goods to the consumer or acting on their behalf
  • BUYER: The person acquiring goods or services for non-commercial and non-professional purposes
  • SITE: The SELLER's website (cemira.com.tr)
  • AGREEMENT: This Distance Sales Agreement
  • GOODS: The product subject to sale

3. SUBJECT OF THE AGREEMENT

This Agreement covers the characteristics, sale price, delivery of the product ordered electronically by the BUYER from the SELLER's website, and the rights and obligations of the parties. All prices listed are selling prices including taxes and remain valid until updated.

4. SELLER INFORMATION

Cemira – Merih Tığlı

Address: Gökkuşağı Mah. 1209. Sok. No: 15/6 Çankaya / Ankara

Phone: 0532 437 24 46

E-mail: satis@cemira.com.tr

E-mail for withdrawal notices: satis@cemira.com.tr

Postal address for withdrawal notices: Gökkuşağı Mah. 1209. Sok. No: 15/6 Çankaya / Ankara

Return address: provided by the SELLER in its reply to the withdrawal notice.

Carrier determined by the SELLER for returns: Aras Kargo

5. BUYER INFORMATION

Recipient, delivery address, phone and e-mail are the details entered by the BUYER during the order.

6. INFORMATION OF THE PERSON PLACING THE ORDER

Name / surname / corporate title, address, phone and e-mail are entered during the order.

7. PRODUCT INFORMATION

7.1. The type, colour, quantity, essential characteristics and current price of the product are published on the SELLER's website.

7.2. Prices remain valid until updated. Timed promotions remain valid until the stated period expires.

7.3. The total price including all taxes, quantity, subtotal, shipping amount, grand total, payment method, delivery address and invoice address are shown to the BUYER as a whole in the order summary immediately before the BUYER assumes the payment obligation.

7.4. The delivery (outbound) shipping fee is borne by the BUYER. No delivery shipping fee is charged on orders of 2,000 TL and above; below that amount the shipping fee is 199.90 TL (VAT included). Wholesale products are subject to a separate shipping rate. In all cases the fee shown at checkout applies.

7.5. Where the BUYER exercises the right of withdrawal, the delivery shipping fee is also refunded to the BUYER as set out in Article 10. The return (inbound) shipping cost is borne by the SELLER.

8. INVOICE INFORMATION

Name / surname / corporate title, address, phone and e-mail are entered during the order. The invoice is delivered together with the order.

9. GENERAL PROVISIONS

9.1. The BUYER declares that they have read and accepted the essential characteristics of the product, the total price including taxes, the shipping fee, the payment and delivery terms, and the conditions, period and procedure of the right of withdrawal together with the carrier designated by the SELLER for returns.

9.2. The product is delivered to the BUYER's address within the committed period from the date the order reaches the SELLER. Except for products prepared in line with the BUYER's requests or personal needs, this period cannot exceed 30 days in any case.

9.3. The SELLER undertakes to deliver the product complete and in conformity with the descriptions on the site.

9.4. Absence of stock is not deemed impossibility of performance. Where an item is out of stock the SELLER informs the BUYER and does not send a different product without the BUYER's approval. If the BUYER does not approve, the SELLER cancels the order and refunds all payments collected, including any delivery costs.

9.5. If the SELLER fails to perform the delivery obligation the BUYER may terminate the agreement. Upon termination the SELLER pays the BUYER all payments collected, including any delivery costs, together with statutory interest determined under Article 1 of Law No. 3095, within 14 days from the date the termination notice reaches the SELLER.

9.6. Where performance becomes impossible, the SELLER notifies the BUYER in writing or via a durable medium within 3 days of becoming aware, and refunds all payments collected, including any delivery costs, within 14 days of that notice at the latest.

9.7. If the product price is not paid or the bank/financial institution cancels the transaction, the SELLER does not perform the delivery obligation.

9.8. In cases of force majeure the SELLER may postpone the delivery period; the BUYER may then cancel the order and receive a full refund.

9.9. The SELLER is liable for any loss or damage occurring until the product is delivered to the BUYER or to a third party designated by the BUYER other than the carrier. If the parcel arrives damaged, having the courier issue a damage report and notifying the SELLER with photographs the same day speeds up the process; failure to make this notification does not extinguish the BUYER's rights.

9.10. Where the BUYER requests shipment by a carrier other than the one designated by the SELLER, the SELLER is not liable for loss or damage arising after the product is handed over to that carrier.

9.11. Before the agreement is concluded, the BUYER's express consent is separately obtained for any additional charge beyond the agreed principal price.

9.12. The SELLER does not use a telephone line with a tariff higher than the ordinary tariff for communication regarding the agreement.

9.13. The BUYER agrees to provide accurate information and to act lawfully while using the site.

10. RIGHT OF WITHDRAWAL

10.1. The BUYER has the right to withdraw from the agreement within 14 days from the day the product is received by the BUYER or by a third party the BUYER designates, without giving any reason and without paying any penalty. The BUYER may also exercise this right between the conclusion of the agreement and delivery.

10.2. For products in one order delivered separately the period starts on the day the last product is received; for products consisting of several parts, on the day the last part is received.

10.3. It is sufficient that the withdrawal notice is addressed to the SELLER in writing or via a durable medium before the 14-day period expires. The notice may be sent by e-mail to satis@cemira.com.tr or in writing to the address in Article 4. The BUYER may use the sample withdrawal form at the end of this agreement or make any clear statement communicating the decision to withdraw. The SELLER immediately confirms to the BUYER that the withdrawal request has been received.

10.4. The carrier determined by the SELLER for returns is Aras Kargo. After receiving the withdrawal notice the SELLER provides the BUYER with the return address and an Aras Kargo return code.

10.5. Where the product is returned via Aras Kargo the BUYER cannot be held liable for return costs; the return shipping cost is borne by the SELLER. If Aras Kargo has no branch at the BUYER's location, the SELLER arranges collection of the product from the BUYER at no additional cost.

10.6. If the BUYER chooses to return the product via a carrier other than Aras Kargo, that shipment is at the BUYER's cost and the period in Article 10.8 starts on the date the product reaches the SELLER.

10.7. The BUYER must send the product back within 14 days from the date the withdrawal notice is sent. The BUYER is not liable for changes or deterioration occurring where the product is used during the withdrawal period in accordance with its operation, technical specifications and instructions for use.

10.8. The SELLER must refund all payments collected, including any cost of delivering the product to the BUYER, within 14 days from the date the product is handed over to Aras Kargo. Where the right of withdrawal is exercised before delivery, this period starts on the date the withdrawal notice reaches the SELLER.

10.9. The SELLER makes all refunds in a single payment, in a manner appropriate to the payment instrument the BUYER used, at no cost or obligation to the BUYER. For card payments, the time taken for the amount to be reflected on the card limit depends on the card issuer.

10.10. Where the entire order is returned the delivery shipping fee is also refunded. Where part of the order is returned, the price of the returned items is refunded.

10.11. The SELLER bears the burden of proving that the BUYER was informed about the right of withdrawal. If the BUYER is not duly informed about the right of withdrawal, the BUYER is not bound by the 14-day period.

11. PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL

Under Article 15 of the Regulation, the right of withdrawal cannot be exercised for:

  • Products prepared in line with the BUYER's requests or personal needs: items printed with an image or text supplied by the BUYER, items with a name/date or other personal detail added, or items produced to a custom size or custom colour combination.
  • Products whose protective packaging, tape, seal or wrapping has been opened after delivery and which are not suitable for return for health and hygiene reasons.
  • Perishable products or products likely to expire.
  • Products that become mixed with other goods after delivery and cannot be separated by their nature.
  • Products whose price varies with fluctuations in financial markets outside the SELLER's control.

Printed products selected from the existing catalogue designs on the SELLER's website are NOT covered by these exceptions; the BUYER's right of withdrawal applies in full to those products.

12. DEFECTIVE GOODS

Where the delivered product is defective, the BUYER may choose among rescission of the agreement, replacement with a conforming product, free repair, or a price reduction, pursuant to Article 11 of the Law. In the case of defective goods the BUYER cannot be held liable for return costs; both outbound and return shipping costs are borne by the SELLER.

13. DEFAULT

In card transactions, if the BUYER defaults, the terms of the agreement between the BUYER and the card issuer apply.

14. DISPUTE RESOLUTION

The BUYER may submit disputes to the Consumer Arbitration Committee at the BUYER's place of residence or the place where the consumer transaction was carried out. For disputes exceeding the Committee's monetary jurisdiction, the BUYER may apply to the Consumer Court, subject to first applying to a mediator before filing suit, pursuant to Article 73/A of the Law.

15. ENTRY INTO FORCE

By completing the payment the BUYER declares that they have read and accepted all terms of this agreement and the pre-contractual information. A copy of the agreement is included in the BUYER's order confirmation e-mail.

SAMPLE WITHDRAWAL FORM

(If you wish to exercise your right of withdrawal you may complete this form and send it to satis@cemira.com.tr. Use of this form is not mandatory; any clear statement communicating your decision to withdraw is sufficient.)

To: Cemira – Merih Tığlı, Gökkuşağı Mah. 1209. Sok. No: 15/6 Çankaya / Ankara, satis@cemira.com.tr

I hereby withdraw from the contract of sale of the following product:

  • Order number:
  • Order date:
  • Delivery date:
  • Product name / quantity:
  • Consumer's name and surname:
  • Consumer's address:
  • IBAN (if paid by bank transfer):
  • Date:
  • Signature (if sent on paper):